Sports / Mobile
At futboll24, your account data belongs to you — and we treat it that way. This policy explains exactly what we collect when you access the lobby, process a transaction through DANA, OVO, or GoPay, or reach our support team, so you always know where your information goes and how to manage it.
This Privacy Policy applies to all activity on futboll24 — from the moment you open the account registration page through every session you run in the lobby. We collect the information needed to operate your account: your registration details, login activity, transaction records tied to DANA, OVO, GoPay, LinkAja, and Bank Transfer, and the support conversations you initiate with our team. We do not sell your personal data to third parties, and we do not use it for purposes outside of running your account and improving the service you receive. Data is stored in systems configured for the Indonesia-region audience. Availability of any feature, including payment processing via your preferred e-wallet, depends on local law and the eligible regions where the service operates. When you deposit through DANA or complete a transfer via Bank Transfer, the transaction record is logged against your account wallet and is visible from your account dashboard after login. If you have questions about a specific record — a wallet credit, a support ticket, or a login event — the steps to request that information are covered in the rights section below. We periodically review this policy; the current version is always the one published at futboll24/privacy-policy/.
Every DANA top-up is logged in your account wallet history. You can review individual transaction records from your account dashboard after login, including the amount credited and the timestamp.
OVO and GoPay payments are recorded against your account the same way. If a transaction appears unclear in your wallet history, contact support with the reference shown on your dashboard.
Bank Transfer deposits are confirmed once the incoming transfer is matched to your account. The confirmation and amount are visible in your transaction history without needing to contact support.
LinkAja and other supported e-wallet flows generate a transaction record stored with your account. We retain these records for as long as your account is active and for the period required by applicable regulations.
Not every interaction with futboll24 falls under the same rules. This section draws the line clearly so you know which activities this policy governs and where a third-party service's own terms apply instead.
Your registration data, login history, and session activity on futboll24 fall fully within this policy. We control how that data is stored, who can access it internally, and how long it is retained.
Transactions processed via DANA, OVO, GoPay, LinkAja, and Bank Transfer are recorded in your account under this policy. The payment provider's own privacy terms govern the transfer on their side of the connection.
Your in-session activity — the games you open, the tables you visit, the bets you place — is logged for account integrity and session continuity. Game providers such as Pragmatic Play, Joker, Microgaming, and Spadegaming supply the game content; their data handling for game mechanics is separate from this policy.
Links to external sites, payment gateways, or app distribution platforms operate under their own privacy policies. Once you leave futboll24, this policy no longer applies to data collected by those services.
You have practical control over the data we hold for your account. Reviewing your records is the starting point: log into your account dashboard to see your transaction history, wallet credits from DANA or Bank Transfer, and any active session data. If something looks wrong — an incorrect name, an outdated contact email, a transaction you do not recognise — you can correct most account details directly from the profile settings page. For records that cannot be edited through the interface, or if you want to raise a question about how your data has been used, our support team handles those requests via the contact paths listed in the support section below. We aim to acknowledge data-related requests promptly; response timing depends on the complexity of the request and current queue volume. Requesting account closure and data deletion is also possible — submit that request through support with your registered account email, and we will confirm the steps and retention obligations that apply before proceeding.
Your full transaction and session history is available in the account dashboard after login. No separate request is needed to view the data we hold for your account in the standard fields.
Update your contact details, preferred language, and basic profile fields directly from the account settings page. Changes take effect immediately and are reflected in your next support interaction.
If you believe a record is inaccurate or want to know how a specific piece of data has been used, send your question to our support team with your account email and the specific record in question.
Submit a closure and data deletion request through the support channel. We will confirm which records are deleted immediately and which must be retained under applicable regulations before closing the account.
Privacy and data questions go to the same support team that handles account and wallet issues. Use the channel that suits your situation — live chat for quick clarifications, email for formal data requests.
Open the chat widget from any page on futboll24 while logged in. This is the quickest path for questions about a specific transaction record or a login event you want to verify.
For formal data requests — corrections, deletions, or a written record of our response — email us through the address shown in the Contact section of your account dashboard. Include your registered account email in the message.
Most self-service data actions start here: your transaction history, profile settings, and support ticket history are all accessible after login without needing to contact the team.
Data handling at futboll24 follows a consistent set of practices applied across every account, regardless of which payment method you use or which game category you visit. Here is how each area works in practice.
We use cookies to keep your session active, remember your lobby position, and support account security checks. Cookie preferences can be adjusted from the settings accessible via your browser; disabling session cookies will affect your ability to stay logged in.
Account access is protected by your login credentials and any verification steps shown during the login flow. We do not store your DANA, OVO, or GoPay credentials — payment authorization happens through each provider's own secure gateway.
We retain account and transaction records for as long as your account is active and for the period required under applicable local regulations. The current retention schedule is available on request through the support team.
When this policy changes in a material way, we publish the updated version at futboll24/privacy-policy/ and note the revision date at the top of the page. Continuing to use your account after an update means you have reviewed the current version.
These are the questions our account holders ask most often about data, access, and their rights under this policy.
We collect the details you enter during registration — name, contact email, and the information needed to verify your account. After you start using the platform, we also log session activity, transaction records tied to your chosen payment method (DANA, OVO, GoPay, or Bank Transfer), and support interactions.
Yes. Your account dashboard shows your transaction history, wallet credits, and session records after login. For a broader data summary or records not visible in the dashboard, submit a request to our support team with your registered account email and the specific records you want to review.
Game studios supply the content in the lobby — slots, live tables, and table games — but we do not share your personal account data with them for marketing or profiling. Session data needed to run a game instance is handled in line with both this policy and the studio's own technical requirements.
Most account fields — contact email, display name, preferred settings — can be updated directly from the profile section of your account dashboard. If a field cannot be edited through the interface, or if you need to correct a transaction record, contact support with the specific detail and your account email.
When you request account closure, we delete personal data that is no longer needed. Transaction records tied to DANA, OVO, GoPay, or Bank Transfer may be retained for the period required under applicable Indonesian regulations. The support team will confirm exactly which records are kept before the closure is processed.
Send a closure and deletion request to support using the email address in your account dashboard. Include your registered account email and confirm the account you want closed. We will outline the retention obligations that apply and confirm the steps before proceeding — nothing is deleted without your explicit confirmation.